Terms Of Purchase

Last Updated: September 28, 2026

These Terms of Purchase apply to purchases made through Zoryqavelin.com.

By placing an order through our website, you agree to the terms set out below, together with any other policies that apply to your purchase, including our Shipping Policy, Return Policy, Privacy Policy, and Terms of Use.

The store is operated by:

Company:
ANTROL TECH (HONGKONG) LIMITED

Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONGKOK, KOWLOON
HONG KONG

Email: support@Zoryqavelin.com
Phone: (785) 645-3426

1. Scope of These Terms

These Terms of Purchase govern transactions made through Zoryqavelin.com.

They apply to matters including:

  • Product selection
  • Order placement
  • Pricing
  • Payment
  • Shipping
  • Cancellations
  • Returns
  • Refunds
  • Promotions
  • Product use
  • Customer responsibilities

Please review these terms carefully before completing your purchase.

2. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into a binding purchase agreement.

If you are purchasing on behalf of another person, company, or organization, you confirm that you are authorized to do so.

3. Product Information

We make reasonable efforts to describe products accurately.

Product pages may include information such as:

  • Images
  • Colors
  • Dimensions
  • Materials
  • Features
  • Intended uses
  • Included accessories
  • Recommended pet types

Minor differences may occur because of photography, display settings, production batches, manual measurements, supplier updates, or manufacturing tolerances.

4. Product Colors

Colors shown on the website may appear slightly different on different screens or devices.

Actual color may vary because of:

  • Lighting
  • Photography
  • Screen calibration
  • Production variation
  • Material differences

Small color differences do not necessarily indicate a product defect.

5. Product Measurements

Where measurements are provided, they are generally intended as practical reference information.

Small variations may occur due to:

  • Manual measurement
  • Manufacturing tolerance
  • Material flexibility
  • Product shape

Customers should review dimensions carefully before ordering.

6. Pet Product Suitability

Customers are responsible for selecting products appropriate for their individual pet.

Before purchasing, please consider:

  • Size
  • Weight
  • Age
  • Breed
  • Strength
  • Activity level
  • Chewing behavior
  • Temperament
  • Intended use

A product that works well for one animal may not be suitable for another.

7. Pet Safety

Many pet products require proper supervision and regular inspection.

Customers should check products for:

  • Damage
  • Tears
  • Cracks
  • Loose parts
  • Worn stitching
  • Broken clips
  • Sharp edges
  • Excessive wear

Discontinue use if a product becomes damaged or unsafe.

8. No Veterinary Advice

Products and content available on Zoryqavelin.com are intended for general pet-care and lifestyle purposes.

They are not intended to diagnose, treat, cure, or prevent medical conditions.

For health, dental, nutritional, skin, behavioral, or medical concerns, please consult a qualified veterinarian or appropriate professional.

9. Product Availability

All products are subject to availability.

We may:

  • Discontinue products
  • Change colors or options
  • Limit quantities
  • Update product designs
  • Remove unavailable items

If a purchased product becomes unavailable before fulfillment, we may contact you to discuss available options or issue an appropriate refund.

10. Order Placement

An order is placed when you complete checkout and submit payment information.

Before submitting an order, please review:

  • Product
  • Variant
  • Quantity
  • Shipping address
  • Billing information
  • Discounts
  • Order total

Customers are responsible for reviewing order information before payment.

11. Order Confirmation

After your order is submitted, you may receive an electronic order confirmation.

This confirmation indicates that we received your order request.

It does not necessarily guarantee final acceptance if issues later arise involving:

  • Payment
  • Fraud screening
  • Inventory
  • Pricing errors
  • Shipping restrictions
  • Product availability

12. Order Acceptance

We reserve the right to review an order before final fulfillment.

An order may be declined or canceled where reasonably necessary, including in cases involving:

  • Payment failure
  • Suspected fraud
  • Incorrect pricing
  • Product unavailability
  • Shipping restrictions
  • Unusual order activity

If we cancel an order after payment has been collected, an appropriate refund will be issued.

13. Pricing

Prices shown on Zoryqavelin.com may change from time to time.

We may adjust pricing because of:

  • Promotions
  • Supplier changes
  • Market conditions
  • Currency changes
  • Inventory
  • Business costs

The price shown at checkout will generally apply to the order.

14. Pricing Errors

Despite reasonable efforts, pricing errors may occur.

If a product is listed at an incorrect price, we may:

  • Contact you for confirmation
  • Correct the error
  • Cancel the affected item
  • Refund the amount paid

We are not required to fulfill an order at an obviously incorrect price where applicable law permits correction.

15. Taxes

Applicable taxes may be added during checkout depending on:

  • Customer location
  • Shipping destination
  • Applicable tax rules
  • Payment method

Additional import-related taxes may apply separately for international orders.

16. Payment

Orders must be paid using an accepted payment method available at checkout.

By submitting payment information, you confirm that:

  • The information is accurate
  • You are authorized to use the payment method
  • Sufficient funds or credit are available
  • The transaction is not fraudulent

17. Payment Processing

Payments may be processed through third-party payment providers.

Depending on the provider, payment information may be handled directly by the provider rather than stored by Zoryqavelin.

Third-party processors operate according to their own terms and privacy practices.

18. Payment Authorization

Some payment methods may require authorization before an order is processed.

If authorization fails, the order may not be accepted.

We may contact you if additional payment verification is required.

19. Fraud Prevention

We may use fraud-prevention tools or payment verification systems to protect customers and the business.

Orders may be delayed, reviewed, or canceled if they show indicators of:

  • Unauthorized payment
  • Identity mismatch
  • Suspicious purchasing behavior
  • High-risk transaction patterns

20. Promotions and Discounts

Promotional offers may be subject to conditions including:

  • Minimum spend
  • Eligible products
  • Promotional period
  • Customer eligibility
  • Quantity limits
  • Geographic restrictions

Unless expressly stated otherwise, discounts may not be combined.

21. Buy One Get One and Bundle Promotions

Promotional offers such as:

  • Buy One Get One
  • Buy Two Get One
  • Bundle Discounts
  • Multi-Pack Savings
  • Free Gift Promotions

may be subject to special pricing calculations.

If part of a promotional order is returned, the refund may be recalculated based on the value of the items retained.

22. Promotional Gifts

Where a free gift is included with a qualifying order, the gift may be tied to the original purchase.

If the qualifying purchase is returned, the promotional gift may also need to be returned where applicable.

If the gift is not returned, its value may be deducted from the refund where permitted by law.

23. Shipping

Shipping is governed by our Shipping Policy.

Orders generally require processing before shipment.

Estimated delivery times may vary because of:

  • Destination
  • Carrier performance
  • Customs
  • Weather
  • Holidays
  • Transport interruptions
  • Peak demand

24. Shipping Address

Customers are responsible for providing accurate delivery information.

Please check:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Phone number

Incorrect or incomplete addresses may result in delays, failed delivery, or additional costs.

25. Address Changes

If you need to change your shipping address, contact us as soon as possible.

We may be able to update the address before fulfillment begins.

Once the order is processed or shipped, address changes may no longer be possible.

26. Delivery Estimates

Delivery timeframes are estimates unless expressly stated otherwise.

They are not guaranteed arrival dates.

Actual delivery may be affected by circumstances outside our reasonable control.

27. International Purchases

International orders may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • Brokerage fees
  • Local taxes

Where these charges are not collected during checkout, they may be payable by the recipient.

28. Customs

Customs clearance is controlled by destination-country authorities.

We cannot guarantee the time required for customs processing.

Customers are responsible for ensuring that ordered products are permitted in their destination country.

29. Order Cancellation

If you want to cancel an order, contact us promptly.

We may be able to cancel it before:

  • Processing
  • Packing
  • Fulfillment
  • Shipment

Once fulfillment begins, cancellation may no longer be available.

30. Changes to an Order

Requests to change:

  • Product
  • Color
  • Size
  • Quantity
  • Address

should be made as quickly as possible.

We will make reasonable efforts to assist, but changes are not guaranteed after an order has been submitted.

31. Returns

Returns are governed by our Return Policy.

Customers must contact us before sending any merchandise back.

Unauthorized returns may be delayed, rejected, or otherwise difficult to process.

32. Return Condition

Eligible returned products should generally be:

  • In appropriate condition
  • Complete
  • Free from misuse
  • Accompanied by included accessories
  • Returned according to approved instructions

Certain hygiene-sensitive pet products may have additional restrictions after use.

33. Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing time may depend on:

  • Bank
  • Card issuer
  • Payment provider
  • Return inspection

We cannot control the time required by third-party financial institutions after a refund is issued.

34. Exchanges

Exchange availability depends on product availability and return eligibility.

In some situations, customers may be asked to return the original item and place a new order.

Please contact customer support before returning a product for exchange.

35. Damaged Products

If an item arrives damaged, contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Photos
  • Packaging images
  • Description of damage
  • Video where useful

Please keep the item and packaging until the issue has been reviewed.

36. Defective Products

If you believe a product has a manufacturing defect, contact us with supporting details.

Normal wear, chewing damage, scratching, misuse, or damage caused by inappropriate use may not qualify as a manufacturing defect.

37. Incorrect Items

If you receive an item different from what you ordered, contact us promptly.

Please include:

  • Order number
  • Product ordered
  • Product received
  • Clear photos

We will review the issue and provide appropriate next steps.

38. Missing Items

If something appears to be missing, check whether your order was divided into multiple shipments.

If all packages have arrived and an item is still missing, contact us with your order number and relevant details.

39. Pet Toys

Pet toys are generally not indestructible.

Supervise use when appropriate and inspect toys regularly.

Damage from normal play, chewing, pulling, scratching, or misuse may not qualify as a product defect.

40. Collars, Leashes, and Wearables

Customers should carefully review size and fit information before purchasing collars, leashes, carriers, or wearable pet accessories.

Improper size selection does not automatically indicate a product defect.

41. Feeding and Hygiene Products

Some products that come into contact with:

  • Food
  • Water
  • Mouths
  • Skin
  • Bodily fluids

may be subject to hygiene-related return restrictions after use.

Please review the Return Policy before purchasing if return eligibility is important to you.

42. Product Care

Customers are responsible for following care instructions where provided.

Damage caused by:

  • Incorrect washing
  • Excessive heat
  • Improper storage
  • Chemical exposure
  • Misuse

may not qualify for a refund or replacement.

43. Product Modification

Any modification, repair, alteration, or disassembly performed by the customer may affect return or warranty eligibility where permitted by law.

Products should be used as intended.

44. Customer Responsibility

Customers are responsible for:

  • Selecting suitable products
  • Reviewing product information
  • Using items appropriately
  • Supervising pets when needed
  • Checking products for wear
  • Providing accurate order information

45. Chargebacks

If you experience a problem with your order, please contact us before initiating a payment dispute where practical.

If a chargeback is filed, we may provide relevant transaction records to the payment provider, including:

  • Order details
  • Tracking
  • Delivery records
  • Customer communications
  • Return information

46. Resale

Unless otherwise agreed in writing, products purchased from Zoryqavelin are intended for personal or ordinary consumer use.

We may limit or decline orders that appear to be placed for unauthorized resale or commercial redistribution.

47. Intellectual Property

Purchasing a product does not transfer ownership of Zoryqavelin trademarks, branding, photographs, website content, or other intellectual property.

Customers may not use our protected content commercially without authorization.

48. Limitation of Liability

To the extent permitted by applicable law, Zoryqavelin and ANTROL TECH (HONGKONG) LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising from improper product use, website issues, third-party services, or circumstances outside our reasonable control.

Nothing in this section limits rights that cannot legally be excluded.

49. Consumer Rights

These Terms of Purchase are not intended to remove mandatory consumer protections.

If applicable law gives you rights that cannot be waived, those rights remain in effect.

50. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

  • Severe weather
  • Natural disasters
  • Carrier disruption
  • Government action
  • Customs interruption
  • Labor disputes
  • Public emergencies
  • Transportation failures

We will make reasonable efforts to manage affected orders where practical.

51. Severability

If any provision of these Terms of Purchase is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

52. No Waiver

Failure to immediately enforce a provision does not mean that the right to enforce it later has been waived.

53. Changes to These Terms

We may update these Terms of Purchase to reflect changes in:

  • Store operations
  • Product categories
  • Payment methods
  • Shipping procedures
  • Promotions
  • Applicable laws

The current version will be published on Zoryqavelin.com with an updated revision date.

54. Related Policies

Purchases through Zoryqavelin.com may also be governed by:

  • Terms of Use
  • Privacy Policy
  • Shipping Policy
  • Return Policy
  • Other applicable store notices

Where policies address different aspects of a transaction, they should be read together.

55. Applicable Law

These Terms of Purchase are governed by applicable law, subject to any mandatory consumer protection rules that apply based on the customer's location.

Nothing in these terms is intended to limit legal rights that cannot be excluded.

Contact Us

If you have questions about an order, payment, return, refund, shipping issue, or these Terms of Purchase, please contact us.

Website:
Zoryqavelin.com

Email:
support@Zoryqavelin.com

Phone:
(785) 645-3426

Company:
ANTROL TECH (HONGKONG) LIMITED

Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONGKOK, KOWLOON
HONG KONG

Please note that the company address above is provided for business identification and correspondence purposes and should not automatically be treated as a merchandise return address.

For returns, please contact customer support first and follow the approved return instructions.

Zoryqavelin — Thoughtful Essentials for Life with Pets.