Return Policy

Last Updated: September 28, 2026

At Zoryqavelin, we want every customer to feel comfortable shopping for their pets.

This Return Policy explains the conditions that may apply when requesting a return, refund, exchange, replacement, or other after-sales solution for purchases made through Zoryqavelin.com.

Please review this policy carefully before sending any product back.

1. Return Eligibility

A product may qualify for return when the applicable return requirements are met.

In general, returned items should:

Be requested within the applicable return period
Be in original or reasonably resalable condition
Include all parts and accessories
Include original packaging where applicable
Show no damage caused by misuse
Include valid proof of purchase
Not fall within a non-returnable category

Returned products may be inspected before a refund or other resolution is approved.

2. How to Request a Return

Before sending any product back, please contact our customer support team.

Email:
support@Zoryqavelin.com

Phone:
(785) 645-3426

When contacting us, please provide:

Order number
Full name
Email address used during checkout
Product name
Reason for the return request
Photos or videos where relevant

Our team will review the request and provide the appropriate instructions if the return is eligible.

Please do not return products before receiving authorization.

3. Return Address

The company address listed on our website is provided for business identification and correspondence purposes.

It should not automatically be used as a merchandise return address.

Company:
ANTROL TECH (HONGKONG) LIMITED

Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONGKOK, KOWLOON
HONG KONG

Approved returns must be sent only to the address provided by our support team.

Packages sent to an unauthorized location may be delayed, rejected, or become difficult to process.

4. Return Condition

Returned items should generally remain in suitable condition for inspection.

Depending on the product, we may review:

Signs of use
Missing components
Missing accessories
Product damage
Packaging condition
Excessive wear
Alteration or modification
Cleaning or hygiene condition

Products that have been heavily used, modified, damaged through misuse, or returned incomplete may not qualify for a full refund.

5. Customer-Preference Returns

Customers may be responsible for return shipping where the return is based on reasons such as:

Change of mind
Ordering the wrong size
Choosing the wrong color or style
No longer needing the item
Personal preference
Selecting a product unsuitable for the intended pet

We recommend reviewing product descriptions, dimensions, and suitability information carefully before purchasing.

6. Damaged or Defective Products

If your item arrives damaged or appears defective, please contact us as soon as reasonably possible.

Please provide:

Order number
Clear photos of the product
Photos of the packaging
Description of the issue
Video evidence where helpful

Depending on the circumstances, an available resolution may include:

Replacement
Refund
Partial refund
Replacement component
Another appropriate solution

Please retain the product and packaging until the issue has been reviewed.

7. Incorrect Products

If you receive a product that differs from your confirmed order, please contact us promptly.

Please include:

Order number
Photos of the product received
Packaging photos
Details of the product ordered

Once reviewed, our support team will provide the appropriate next steps.

8. Missing Products or Components

Some orders may contain several items or parts, and certain orders may arrive in multiple shipments.

Before reporting something as missing, please check:

All packaging
Separate parcels
Tracking notifications
Product inserts

If an item or component is still missing, contact us with:

Order number
Product name
Description of what is missing
Photos of what was received

9. Pet Product Selection

Customers are responsible for selecting products appropriate for their individual pet.

Please consider:

Pet size
Weight
Age
Breed
Strength
Activity level
Chewing behavior
Intended use

A product being unsuitable for a particular pet does not automatically mean that the product is defective.

10. Pet Toys

Pet toys should be used under appropriate supervision.

Damage caused by:

Heavy chewing
Biting
Scratching
Excessive pulling
Normal play wear

may not qualify as a manufacturing defect.

Pet toys are generally not considered indestructible unless specifically described otherwise.

Customers should inspect toys regularly and remove them if they become damaged or unsafe.

11. Grooming & Hygiene Products

Certain grooming or hygiene-related products may be subject to additional return restrictions after use.

Examples may include:

Pet toothbrushes
Grooming tools
Bath brushes
Feeding accessories
Oral-care items
Products that directly contact food or bodily fluids

Where permitted by law, products used beyond reasonable inspection may not qualify for return for hygiene reasons.

12. Collars, Leashes & Wearable Products

For products such as:

Collars
Harnesses
Leashes
Pet carriers
Wearable accessories

customers should review listed measurements and recommended pet sizes carefully before purchase.

If an item does not fit because incorrect measurements were selected, the return may be treated as a customer-preference return rather than a product defect.

13. Feeding & Food-Contact Products

Products intended for food or water use should be handled and cleaned according to applicable care instructions.

Items that have been used with:

Wet food
Treats
Water
Pet-safe pastes
Other feeding materials

may be subject to hygiene-related return restrictions where permitted by law.

14. Non-Returnable Items

Certain products may not qualify for return because of their condition or category.

Examples may include:

Gift cards
Personalized items
Customized products
Final-sale items
Products specifically marked as non-returnable
Products used beyond reasonable inspection
Products damaged through misuse
Items missing essential components
Certain hygiene-sensitive items after use

Any additional restrictions may be shown on the applicable product page.

15. Exchanges

Exchange availability depends on:

Product availability
Return eligibility
Product condition
Requested replacement option

In some cases, it may be more efficient to return an eligible item and place a new order separately.

Please contact customer support before requesting an exchange.

16. Refund Review

After an approved return is received, the product may be inspected before a refund is issued.

We may review:

Product condition
Completeness
Signs of excessive use
Packaging
Accessories
Whether the returned product matches the approved request

Once approved, the refund will generally be issued to the original payment method.

17. Refund Processing Time

After we issue an approved refund, the time required for the funds to appear may depend on:

Bank
Credit card issuer
Payment processor
Original payment method

We cannot control processing times after a refund has been submitted to the payment provider.

18. Partial Refunds

A partial refund may apply where permitted if:

The product shows significant use
Packaging is missing or damaged
Accessories are missing
Components are incomplete
The item has reduced resale value
Only part of a bundle is returned

Any adjustment will depend on the condition of the returned product and the circumstances of the return.

19. Original Shipping Costs

Original shipping charges are generally non-refundable unless:

Required by applicable law
The return results from our error
The product is confirmed to be defective
We specifically approve reimbursement

Expedited or optional shipping charges may also be non-refundable.

20. Promotional Orders & Bundles

Products purchased through promotions may be subject to special refund calculations.

This may include:

Buy-one-get-one promotions
Bundle offers
Multi-item discounts
Free gift campaigns
Buy-more-save-more offers

If only part of a promotional order is returned, the refund may be recalculated according to the value of the products retained.

Promotional gifts may also need to be returned where applicable.

21. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible.

We may be able to cancel the order before fulfillment begins.

Once an order has entered:

Processing
Packing
Fulfillment
Shipment

cancellation may no longer be possible.

If the order has already shipped, any eligible return must follow this Return Policy.

22. Refused or Unclaimed Packages

Packages that are:

Refused at delivery
Left unclaimed
Returned after unsuccessful delivery attempts
Returned because of an incorrect customer-provided address

may incur additional shipping, handling, or return charges.

Where permitted, these costs may be deducted from an eligible refund.

23. Packages Marked as Delivered

If tracking indicates that your parcel has been delivered but you cannot locate it, please first:

Check around the delivery area
Ask household members
Check with neighbors
Contact building reception or mailroom staff
Review carrier notices
Contact the carrier

If the package remains missing, contact us with your order number and tracking information.

A carrier-confirmed delivery does not automatically guarantee a refund or replacement.

24. Return Shipping Responsibility

Return shipping responsibility depends on the circumstances.

Customers may be responsible for return shipping for customer-preference returns.

If the problem results from:

Confirmed product damage
Confirmed defect
Incorrect product
Missing essential component

we will review the situation and advise you of the appropriate return or resolution process.

25. Return Packaging

Customers should package approved returns carefully.

Where possible, please use:

Original packaging
Protective wrapping
Secure outer packaging

Products damaged during return transportation because of inadequate packaging may affect refund eligibility where permitted by law.

26. Return Tracking

For customer-arranged returns, we recommend using a trackable shipping service.

Please keep:

Shipping receipt
Tracking number
Proof of dispatch

until the return has been fully processed.

Zoryqavelin cannot confirm receipt of a return that cannot be tracked or verified.

27. Chargebacks & Payment Disputes

If you experience an issue with an order, please contact us first so we can attempt to resolve the matter.

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant records including:

Order information
Shipping information
Tracking records
Customer communications
Return documentation

A chargeback does not automatically replace the applicable return process.

28. Product Misuse

Returns or claims may be declined where a problem results from:

Improper use
Modification
Excessive force
Failure to follow instructions
Use with an unsuitable pet
Normal wear and tear
Damage caused by chewing or scratching
Improper cleaning or storage

This does not affect rights that cannot legally be excluded.

29. Consumer Rights

Nothing in this Return Policy is intended to remove or reduce consumer rights that cannot legally be excluded under applicable law.

Where local law provides additional rights regarding:

Defective goods
Refunds
Returns
Cancellations
Product quality

those mandatory rights will continue to apply.

30. Updates to This Return Policy

We may revise this Return Policy from time to time to reflect changes in:

Business operations
Product categories
Return procedures
Customer service practices
Applicable laws

The most current version published on Zoryqavelin.com will apply to future transactions unless applicable law requires otherwise.

Contact Us

If you have questions about a return, refund, exchange, damaged item, or other order issue, please contact:

Website:
Zoryqavelin.com