Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with Zoryqavelin.

This Shipping Policy explains how orders placed through Zoryqavelin.com are processed, shipped, tracked, and delivered.

By placing an order with us, you acknowledge the shipping terms described below.

1. Order Processing

After an order is successfully placed, it must first go through processing before shipment.

Processing may include:

  • Payment confirmation
  • Order verification
  • Inventory allocation
  • Product preparation
  • Packaging
  • Fulfillment arrangements

Orders are generally processed within up to 3 business days, unless otherwise stated on the applicable product page.

Business days normally exclude weekends and recognized public holidays.

During major promotional events, seasonal sales, or periods of unusually high order volume, processing may require additional time.

2. Estimated Delivery Time

After processing is completed and the order has been shipped, delivery generally takes approximately:

10–20 business days

Actual delivery times may vary depending on factors such as:

  • Destination
  • Carrier performance
  • Customs procedures
  • Local postal operations
  • Weather
  • Transportation disruptions
  • Public holidays
  • Seasonal shipping volume

Delivery estimates are provided for general guidance and are not guaranteed arrival dates unless expressly stated otherwise.

3. Shipping Cost

Standard shipping charges, if applicable, will be shown during checkout before you complete your order.

Some products, promotions, or order values may qualify for discounted or free shipping.

Any active shipping offer shown on the website at the time of purchase will apply according to its stated terms.

4. Free Shipping Promotions

Zoryqavelin may occasionally offer free shipping based on:

  • Minimum order value
  • Specific products
  • Promotional campaigns
  • Customer location
  • Limited-time offers

Free shipping eligibility will be determined during checkout.

Unless specifically stated otherwise, free shipping applies only to the eligible standard shipping method.

5. Shipping Destinations

We may ship to multiple regions and countries where delivery services are available.

Available shipping destinations may vary depending on:

  • Product
  • Carrier
  • Local restrictions
  • Delivery infrastructure
  • Import requirements

If a destination is not available during checkout, we may currently be unable to ship that order to the selected location.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Phone number where requested

Incorrect or incomplete address information may cause delivery delays or failed delivery.

7. Address Changes

If you notice an error in your shipping address after placing an order, contact us as soon as possible.

Email: support@Zoryqavelin.com
Phone: (785) 645-3426

We will make reasonable efforts to update the address before fulfillment begins.

However, once an order has been processed, packed, or transferred to the shipping carrier, we may no longer be able to change the delivery address.

Address changes are therefore not guaranteed.

8. Order Confirmation

After you complete your purchase, an order confirmation will normally be sent to the email address provided during checkout.

Please review the confirmation carefully.

If any information appears incorrect, contact us promptly.

If you do not receive the confirmation email, please check your spam, junk, or promotions folder before contacting support.

9. Shipment Confirmation

Once your order has been shipped, you may receive a shipment confirmation containing tracking information where tracking is available.

Please note that tracking may not become active immediately.

It can take additional time for the carrier to scan the parcel and display the first tracking update.

10. Tracking Your Order

Where tracking is available, customers may use the provided tracking number to follow shipment progress.

Tracking information may include:

  • Shipment acceptance
  • Transit updates
  • Processing at logistics facilities
  • Customs activity
  • Local delivery updates
  • Delivery confirmation

Tracking systems are operated by third-party carriers, and updates may occasionally be delayed.

11. Tracking Delays

Tracking may sometimes remain unchanged for several days even while a package is still moving through the logistics network.

Possible reasons include:

  • Delayed carrier scans
  • Movement between distribution centers
  • Customs processing
  • Weekend or holiday delays
  • High shipping volume
  • International transit

A temporary lack of tracking updates does not necessarily mean the shipment is lost.

12. Multiple Packages

An order may be divided into more than one shipment.

This can occur because of:

  • Different fulfillment locations
  • Product availability
  • Package size
  • Logistics arrangements
  • Shipping efficiency

As a result, items from the same order may arrive on different days.

You may also receive separate tracking numbers.

13. International Orders

International shipments may be subject to customs inspections or import procedures determined by the destination country.

These processes are outside the direct control of Zoryqavelin and may increase delivery times.

Customers should ensure that ordered products are permitted to enter their destination country.

14. Customs, Duties, and Taxes

Depending on the destination, a shipment may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage charges
  • Handling fees
  • Other government-imposed charges

Where such charges are not collected during checkout, they may be assessed separately by local authorities or the carrier.

Unless otherwise required by law or expressly stated at checkout, the recipient may be responsible for applicable import-related fees.

15. Customs Delays

Customs agencies operate independently from Zoryqavelin.

We cannot guarantee how long customs clearance will take.

Orders delayed by customs may require additional information from the recipient or may be held until local import requirements are satisfied.

16. Delivery Delays

Although we work to provide reasonable delivery estimates, delays can occur.

Possible causes include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Carrier delays
  • Customs inspections
  • Local postal delays
  • Public holidays
  • Peak shopping seasons
  • Incorrect address information
  • Remote delivery locations

We appreciate your patience when delays are caused by circumstances outside our reasonable control.

17. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check the front door, side entrance, garage, or other delivery areas
  • Ask family or household members
  • Check with neighbors
  • Check your building reception or mailroom
  • Review any delivery notice
  • Contact the shipping carrier

If the package still cannot be located, contact our customer support team with your order number and tracking information.

18. Missing Packages

If a shipment appears to be significantly delayed or potentially lost, please contact us.

We may review:

  • Tracking history
  • Delivery status
  • Carrier records
  • Shipping address
  • Order details

Where appropriate, we may contact the carrier or provide guidance on the next steps.

19. Damaged Packages

If your package arrives visibly damaged, please photograph the package before discarding any packaging.

If the product inside is also damaged, contact us and provide:

  • Order number
  • Photos of the outer packaging
  • Photos of the product
  • Shipping label photo
  • Description of the issue

This information helps us review the matter more efficiently.

20. Incorrect Items

If you receive an item that does not match your confirmed order, please contact us as soon as reasonably possible.

Please include:

  • Order number
  • Product ordered
  • Product received
  • Clear photographs

Our team will review the issue and advise you of the appropriate resolution.

21. Missing Items

If part of your order appears to be missing, first confirm whether the order was divided into separate shipments.

If all shipments have arrived and an item is still missing, contact us with:

  • Order number
  • Details of the missing product
  • Photos of the items received
  • Packaging information where relevant

22. Failed Delivery Attempts

If a carrier cannot successfully deliver a package, the shipment may:

  • Be held for pickup
  • Be scheduled for another delivery attempt
  • Be returned to the sender
  • Be transferred to a local collection point

Customers are responsible for following carrier instructions where additional delivery action is required.

23. Unclaimed Packages

Packages that remain unclaimed may eventually be returned.

If this occurs, any refund or reshipment will be reviewed according to the circumstances and applicable shipping or return costs.

Additional shipping charges may apply where permitted.

24. Refused Deliveries

If a customer refuses delivery without prior authorization, the package may be returned through the carrier network.

Any eligible refund may be reduced by:

  • Original shipping charges
  • Return shipping charges
  • Carrier fees
  • Other costs incurred because of the refusal

This does not affect rights that cannot legally be excluded.

25. Incorrect or Incomplete Address

If an order is returned because the address provided by the customer was incorrect or incomplete, the customer may be responsible for additional shipping costs associated with reshipment.

Please review your address carefully before submitting your order.

26. Remote Locations

Deliveries to remote, rural, island, or otherwise difficult-to-access areas may require additional time.

Certain locations may also be subject to:

  • Additional carrier restrictions
  • Limited delivery schedules
  • Longer transit periods

Available delivery options will depend on the carrier and destination.

27. PO Boxes and Special Addresses

Whether we can deliver to:

  • PO boxes
  • Military addresses
  • Parcel lockers
  • Freight forwarding addresses

depends on the shipping service available for the specific order.

If the carrier cannot deliver to the address provided, we may contact you to request an alternative address.

28. Freight Forwarders

If you choose to use a third-party freight forwarding or package forwarding service, responsibility may become limited after the parcel is successfully delivered to the forwarding address provided at checkout.

Any later transport arranged by the customer is generally outside our direct control.

29. Order Cancellation Before Shipment

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel the order before it enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

In that case, any eligible return will be handled according to our Return Policy.

30. Promotional Shipping Offers

Shipping promotions may be subject to conditions such as:

  • Minimum purchase requirements
  • Specific product eligibility
  • Specific destinations
  • Promotion periods
  • Selected shipping methods

Promotional shipping offers generally cannot be exchanged for cash or applied retroactively to completed orders unless otherwise stated.

31. Delivery Estimates Are Not Guarantees

Any shipping or delivery estimate displayed on Zoryqavelin.com is provided as an expected timeframe.

Unless specifically stated otherwise, these estimates are not guaranteed delivery commitments.

Factors outside our reasonable control may affect actual arrival dates.

32. Pet Product Shipping Considerations

Some pet products may vary in packaging depending on:

  • Size
  • Shape
  • Product category
  • Shipping method
  • Fulfillment location

Where multiple pieces or accessories are included, please inspect all packaging carefully before reporting components as missing.

33. Force Majeure

Zoryqavelin will not be responsible for delays caused by events outside our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • War
  • Civil disturbance
  • Government actions
  • Transportation interruptions
  • Carrier disruptions
  • Labor disputes
  • Public emergencies
  • Customs interruptions

We will make reasonable efforts to assist where practical.

34. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information
  • Monitoring tracking updates
  • Ensuring someone can receive the package where necessary
  • Following carrier pickup instructions
  • Paying applicable import charges where required
  • Contacting us promptly when a delivery problem arises

35. Changes to This Shipping Policy

We may update this Shipping Policy when necessary to reflect changes in:

  • Shipping services
  • Delivery regions
  • Carrier arrangements
  • Business operations
  • Regulatory requirements

The current version published on Zoryqavelin.com will apply to orders placed after the revised policy becomes effective.

Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us.

Website:
Zoryqavelin.com

Email:
support@Zoryqavelin.com

Phone:
(785) 645-3426

Company:
ANTROL TECH (HONGKONG) LIMITED

Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONGKOK, KOWLOON
HONG KONG

Please note that the company address above is provided for business identification and correspondence purposes and should not automatically be treated as a return address.

For merchandise returns, please contact customer support and follow the instructions provided under our Return Policy.

Zoryqavelin — Thoughtful Essentials for Life with Pets.