Contact Us

At Zoryqavelin, we want every part of your shopping experience to feel simple, clear, and reliable.

Whether you have a question about a product, need help with an existing order, want to check shipping information, or need assistance with a return or refund request, our customer support team is here to help.

We recommend contacting us by email whenever possible so we can review your request carefully and provide a complete response.

Customer Support

Email:
support@Zoryqavelin.com

Phone:
(785) 645-3426

Customer Service Hours

Our support team is available during the following U.S. business hours:

Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)
Saturday: 10:00 AM – 4:00 PM Central Time (CT)
Sunday: Closed

Messages received outside normal support hours will be reviewed on the next available business day.

We generally aim to respond to email inquiries within 24–48 business hours.

During holidays, promotional events, or periods of unusually high request volume, response times may be slightly longer.

Order Support

If you are contacting us about an existing order, please include as much relevant information as possible.

Helpful information may include:

Your full name
Order number
Email address used at checkout
Shipping address
Product name or variant
A brief description of your request

Providing complete information helps us locate your order more quickly and reduces unnecessary follow-up.

Product Questions

Need help choosing a product before placing your order?

Our team can assist with questions related to:

Product features
Available colors or styles
Size information
Intended use
Product compatibility
Items included with the product
Care instructions
General product information

Because pets differ in size, age, temperament, activity level, and individual needs, customers should always review product information carefully before purchasing.

If you have a medical, behavioral, dietary, or other health-related concern about your pet, please consult a qualified veterinarian or appropriate pet-care professional.

Shipping & Delivery Questions

For questions related to shipping, please include your order number when contacting us.

We may be able to assist with:

Order status
Tracking information
Delivery estimates
Shipping address questions
Delayed shipments
Packages marked as delivered
Missing packages
Damaged shipments

Please note that tracking updates may occasionally take additional time to appear after a shipment has been handed to the carrier.

Delivery dates shown during checkout or tracking are estimates unless explicitly stated otherwise.

Changes or Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters fulfillment or shipping.

However, once an order has been processed, packed, or transferred to the shipping carrier, we may no longer be able to modify or cancel it.

Submitting a request does not guarantee that a change or cancellation can be completed.

Returns & Refunds

If you would like to request a return or refund, please contact our customer support team before sending any item back.

Please include:

Order number
Product name
Reason for your request
Relevant photos or video where appropriate

Our team will review the request and provide the applicable next steps based on our Return Policy.

Please do not send products to any address without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us review the issue efficiently, please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging when relevant
A photo of the shipping label if requested

Once we receive the information, our team will review the case and advise you of the available resolution.

Missing Items

If one or more products appear to be missing from your delivery, please first check whether your order was divided into multiple shipments.

Some orders may be delivered in separate packages.

If you still believe an item is missing, contact us with your order number and details of what you received.

Address Changes

Customers are responsible for entering complete and accurate shipping information at checkout.

If you notice an error in your delivery address, contact us immediately.

We may be able to update the address before fulfillment begins, but address changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Product Safety & Pet Supervision

Many pet products should be used under appropriate supervision.

Please choose items that are suitable for your pet's:

Size
Age
Breed
Strength
Chewing behavior
Activity level
Individual needs

Inspect toys, grooming products, collars, leashes, feeding accessories, and other pet items regularly for damage or excessive wear.

Discontinue use if a product becomes damaged or unsafe.

Business Information

Store:
Zoryqavelin.com

Email:
support@Zoryqavelin.com

Phone:
(785) 645-3426

Company:
ANTROL TECH (HONGKONG) LIMITED

Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONGKOK, KOWLOON
HONG KONG

Important Notice About the Company Address

The company address listed above is provided for business identification and correspondence purposes.

It should not automatically be treated as a product return address.

Returns sent without prior authorization may not be accepted, processed, or eligible for reimbursement.

If your return request is approved, our customer support team will provide the correct return instructions.

Before Contacting Us

You may be able to find an immediate answer by reviewing the relevant pages on our website, including:

Shipping Policy
Return Policy
Privacy Policy
Terms of Use
Terms of Purchase
FAQ

If you still need assistance, please contact us and our team will be happy to help.